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FAQ
Table of context
Security
How you protecting a sensitive and private data?
How you backup the information?
How I can manage access levels for my employee?
Can I create an account for my vendors/suppliers.
Can I setup the access for owners/partners so they are able to see the only particular reports?
What is a PIN code and where I can set that?
Properties and Rates
Why I can't see some of my properties on the Reservation Board?
Why I can't see some of my Rates on the Reservation Board or in the Online Booking customization wizard?
Most common errors in pricing table
Can I enter weekly or monthly price for only one season/period (not for all of them)?
Pricing Rules and Discounts
What's the difference between Discounts and Pricing Rules?
If there several pricing rules are applicable how the system will recognize which rule should be used for the price calculation?
What Pricing Rules I can setup?
Can I choose the data range when pricing rules should apply?
Can I setup pricing rule which will increase base prices in designated conditions, e.g. Last Minute Reservation?
Can I setup pricing rules for only Suites but not for Double Rooms?
How I can setup pricing rule for particular room category?
Is that possible to setup pricing rules for only selected distribution channel?
Weekly and Monthly Prices
How the system recognizes when should be used a weekly price?
How the system will calculate a price if booked 8 nights?
How the system recognizes when should be used a monthly price?
How the system will calculate price if booked 38 nights (1 month + 1 week + 1 night) ?
Internet Booking Engine (IBE)
Is the IBE system safe?
How to start?
I put the code to my website but getting a Permission Denied error. How to get it working?
Why prices are showing zeros on the Online Booking module?
What is the "Standalone Check Availability Form" option for?
What is the "Single room/unit booking per page" option for?
Can your developers help with the Online Booking system integration?
Channel Management - IDS and GDS Connection
What IDS and GDS systems are connected?
Miscellaneous
How to print without browser's header and footer?
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IDS/GDS Connection
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Additional payment processing systems
Major PBX support
XML Data Exchange
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Mass Mailing Tool
Online booking statistics
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